Can a small business text customers from a personal phone?

For personal, relationship messages to customers who know you, such as thank-yous and follow-ups, many owners do. For promotions and marketing to large lists, use a registered texting platform with consent and opt-out handling.

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Free templates

Text Message Templates for Small Businesses

Thank-yous, follow-ups, and updates for owners who know their customers by name: salons, contractors, shops, and service businesses.

8 templatesThank-yous, follow-ups, newsFree to copy

Preview name

Thank you

Thanks for your business

Hey Sarah, just wanted to say thank you for your continued support. It truly means a lot!

Fits in 1 text· 89 charsEdit

Personal thank you

Hey Sarah, wanted to take a moment to thank you personally. We wouldn't be where we are without customers like you.

Fits in 1 text· 115 charsEdit

Review request

Hi Sarah, thanks again for choosing us! If you have a minute, a quick review would mean a lot. Reply and I will send the link.

Fits in 1 text· 126 charsEdit

Follow-ups

After a job

Hi Sarah, checking in after last week. Is everything working the way it should? Let me know if anything comes up.

Fits in 1 text· 113 charsEdit

Time to rebook

Hi Sarah! It's been about 6 weeks. Want me to save you a spot next week?

Fits in 1 text· 72 charsEdit

Announcements

Holiday hours

Hi Sarah, quick note: we'll be closed Thursday and Friday for the holiday and back Saturday at 9.

Fits in 1 text· 97 charsEdit

Something new

Hey Sarah, we just added something new I think you'd love. Want to hear about it?

Fits in 1 text· 81 charsEdit

Moving locations

Hi Sarah, big news: we're moving to 210 Main St on March 1. Same team, more space. Hope to see you there!

Fits in 1 text· 105 charsEdit

Tips for small business texts

These are for customers who already know you. Promotions to a big list belong on a marketing platform with opt-outs.
Offer to send a link if they reply, instead of putting one in the first text.
Sign with your name, not just the business name.
Keep it to one text. Check any message with the character counter.

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Send small business texts to everyone, one-to-one

BCC Text fills in each person’s name and sends every message as a private text from your own number. Try 3 messages free.

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